The Get Help with Tech scheme aims to provide free internet access to those who need through a free increase to mobile data allowances.

 

Who can get help? 

This scheme is open to children and young people who:

  • don’t have access to a fixed broadband connection
  • cannot afford the additional data needed to access educational resources or social care services
  • have access to a mobile device that uses a participating network
  • are facing disruption to their face-to-face education, or have been advised not to attend school (e.g. those that are extremely clinically vulnerable)

 

How can I get help? 

  1. Read the privacy notice linked here 
  2. Email [email protected] with the following information:

– Name of Pupil

– the mobile phone account holder’s name

– mobile number (a number beginning with ‘07’)

– mobile network

– whether they pay monthly or pay as they go

Where can I get more information about the “broadband” on offer?

For eligible families, the free broadband is provided through their current mobile phone network. This data can be used by tethering a mobile phone to another device for internet access.

What data you might be able to get will depend on your mobile network. Some networks can’t offer data to Pay-as-you-go (PAYG) customers.

Details of the broadband package with participating network providers, currently being offered, are below:

 

EE

Be aware that until the end of January, it may take EE some time to process requests.

  • The recipient will get 20GB of additional data per month until 31 July 2021.
  • The offer is available to both Pay Monthly and Pay-as-you-go customers.
  • A text message will be sent to the nominated device once the additional data has been added to the account

 

O2

Be aware that until the end of January, it may take O2 some time to process requests.

  • The recipient will get 40GB of additional data per month until 31 July 2021.
  • The offer is available to both Pay Monthly and Pay As You Go customers.
  • A text message will be sent to the nominated device once the additional data has been added to the account.

 

Sky Mobile

  • The recipient will get 100GB of additional data.
  • The offer is available to Pay Monthly customers identified as needing this support.
  • Sky Mobile customers will be able to see the data uplift in their piggybank.
  • Sky Mobile will aim to process the request within 14 days.

 

SMARTY

  • The recipient will get unlimited data until 31 July 2021.
  • The offer is available to both Pay Monthly and Pay-as-you-go customers.
  • A text message will be sent to the nominated device once the additional data has been added to the account.
  • SMARTY will aim to process the request within 14 days.

 

Tesco Mobile

  • The recipient will get 20GB of additional data per month until 31 July 2021.
  • The offer is only available to Pay Monthly customers identified as needing this support. It’s not available to Pay-as-you-go customers.
  • A text message will be sent to the nominated device once the additional data has been added to the account.
  • Tesco Mobile will aim to process the request within 14 days.

 

Three

  • The recipient will get unlimited data until 31 July 2021.
  • The offer is available to both Pay Monthly and Pay-as-you-go customers.
  • A text message will be sent to the nominated device once the additional data has been added to the account.
  • Three will aim to process the request within 14 days.

 

Virgin Mobile

  • The recipient will get 20GB of additional data per month until 31 July 2021.
  • The offer is only available to Pay Monthly customers identified as needing this support. It’s not available to Pay-as-you-go customers.
  • A text message will be sent to the nominated device once the additional data has been added to the account.
  • Virgin Mobile will aim to process the request within 14 days.
  • Wi-Fi hotspots are open to all existing customers, including those on Pay-as-you-go. Customers on Pay-as-you-go will need to have a minimum of £5 credit. Instructions to download the app and find their nearest hotspot can be found by going to www.virginmedia.com/wifiapp.

 

Vodafone

Be aware that until the end of January, it may take Vodafone some time to process requests.

  • The recipient will get unlimited data until 31 July 2021.
  • The offer is available to both Pay monthly and Pay as you go customers. Pay as you go customers must have a Big Value Bundle worth £10 or above to be eligible./li>
  • A text message will be sent to the nominated device once the additional data has been added to the account.